Frequently asked questions
Last Updated: May 20, 2026
General & Platform Questions
Q1: What is EXOPS AI’s AI Agent Library?
The EXOPS AI Agent Library is a curated collection of ready-to-use AI agents designed to support industrial and business workflows. These agents can help with operations, training, risk awareness, document review, productivity, decision preparation, workforce support, sustainability, and other practical use cases.
After purchase, access instructions are delivered through a digital download, email, or other approved delivery method.
Q2: How do AI agents differ from traditional software?
Traditional software usually requires fixed menus, forms, modules, or manual workflow setup. EXOPS AI agents work conversationally. You can ask questions, provide context, upload information where supported, and receive structured responses, guidance, summaries, reviews, or decision-support outputs.
AI agents are designed to support real workflows without requiring users to code or build software from scratch.
Q3: What industries and use cases are covered?
EXOPS AI supports industrial and business use cases across energy, onshore and offshore operations, manufacturing, logistics, workforce support, education, HR, legal support, productivity, sustainability, and business documentation.
Each AI agent is shaped around a specific use case, such as operational readiness, risk awareness, compliance support, training, document review, recruiting, route planning, decision preparation, or business productivity.
Purchase, Access & Refunds
Q4: How do I access my AI agent?
After completing your one-time purchase, you will receive access instructions through a digital download, purchase receipt, email, or other approved delivery method. Some AI agents may be accessed through third-party platforms such as ChatGPT or other AI services.
Access may require an active account with the applicable third-party platform, depending on the delivery method.
Q5: What is the 24-Hour Evaluation Window?
From the moment your purchase is completed, you have 24 hours to evaluate the AI agent and confirm whether it meets your needs.
Q6: What is your refund policy?
If you are not satisfied within the 24-hour evaluation window and you have stayed within normal testing usage, email info@exopsai.io to request a refund.
Refunds may be denied in cases involving excessive use, unauthorized sharing, misuse of access materials, copying, redistribution, or violation of our Terms and Conditions.
Pricing, Access and Value
Q7: Why a one-time purchase instead of a subscription?
EXOPS AI uses simple pricing for many ready-to-use AI Agent Library products. A one-time purchase gives you access to the selected product and related updates made available by EXOPS AI for that product, unless otherwise stated on the product page or agreement.
Custom AI agent development, consulting, enterprise deployment, and support services may be priced separately.
Q8: Where can I find value or ROI details?
Product pages may include a short value discussion explaining how the AI agent can support time savings, consistency, preparation, risk awareness, document review, or workflow improvement.
Actual results vary based on user inputs, context, business process, experience level, and how the AI agent is used. EXOPS AI does not guarantee specific outcomes, cost savings, revenue, compliance results, operational results, or return on investment.
Site Functionality & Data
Q9: How do you use cookies?
We use required cookies for site functionality, security, checkout, and core website operations.
Optional cookies may be used for analytics or marketing where permitted by law. You may accept, decline, or manage optional cookies through your browser settings or available consent tools.
See our Privacy Policy for more information.
Q10: Is my data secure and private?
EXOPS AI uses reasonable administrative, technical, and physical safeguards designed to protect personal information. AI Agent Session Inputs are processed to provide the requested response, output, review, or workflow support.
EXOPS AI does not intentionally retain AI Agent Session Inputs beyond what is required to provide the service, unless needed for support, troubleshooting, security, legal compliance, product improvement requested by the client, or where you submit information through website forms, email, or support channels.
Full details are available in our Privacy Policy.
Q11: Will my data be used to train AI models?
Where EXOPS AI uses OpenAI business or API services, customer inputs are not used to train OpenAI models by default unless data sharing has been explicitly enabled.
Some EXOPS AI agents may be accessed through ChatGPT, OpenAI services, or other third-party AI platforms. If you access an AI agent through your own third-party account, your use may also be subject to that provider’s privacy policy, account settings, retention rules, and data controls.
Performance & Platform Dependency
Q12: Do you guarantee specific outcomes or ROI?
No. EXOPS AI agents are designed to support workflows, decision preparation, document review, training, productivity, risk awareness, and operational consistency. However, EXOPS AI does not guarantee specific results, cost savings, time savings, error reduction, compliance results, operational outcomes, revenue, or ROI.
AI Agent Outputs should be reviewed by qualified personnel before use.
Q13: What if a third-party AI platform changes or becomes unavailable?
Some EXOPS AI agents and services may depend on third-party AI platforms, including OpenAI services, ChatGPT, APIs, hosting providers, payment processors, website platforms, or other software and infrastructure providers.
EXOPS AI is not responsible for third-party platform outages, access restrictions, pricing changes, API changes, model changes, workspace settings, account requirements, policy updates, usage limits, downtime, or service interruptions.
Compliance, Linking & Content
Q14: Do your AI agents comply with applicable platform policies?
EXOPS AI designs and provides AI agents intended to operate within applicable platform terms, usage policies, and service requirements. Users are also responsible for using the Services in accordance with applicable laws, third-party platform policies, and EXOPS AI Terms and Conditions.
Q15: Can I link to your content or share outputs?
You may link to our homepage, product pages, blog, or public website content if the link is not deceptive or misleading, does not imply EXOPS AI endorsement, and does not use our logos, trademarks, product names, or branding without prior written permission.
AI Agent Outputs may be used for your internal purposes, subject to our Terms and Conditions and any applicable third-party platform rules. Outputs should be reviewed before being relied upon or shared externally.
Q16: Can I post comments or feedback on your site?
Some areas of our website may allow comments, reviews, feedback, or other user-generated content. You must own or have rights to any content you post, and your content must not be defamatory, infringing, unlawful, abusive, misleading, or harmful.
EXOPS AI may monitor, edit, remove, or refuse user-generated content at its discretion.
Support & Contact
Q17: What support is available?
Every purchase includes email support. For assistance, contact:
Custom AI agent development, consulting, enterprise deployment, and ongoing support may be available under separate agreement.
Q18: How do I get in touch?
EXOPS AI L.L.C.
11500 Farm to Market Rd W, Suite 112
Houston, Texas 77065
USA
Email: info@exopsai.io
Phone: +1 (833) 396-7724