Privacy Policy
Last Updated: June 11, 2025
EXOPS AI L.L.C. (“we,” “us,” “our”) is the data controller for the personal data you provide when visiting https://exopsai.io and using our Custom GPT Services. We are committed to protecting your privacy and complying with applicable data-protection laws. Please read this Privacy Policy before using our website or Services.
1. Information We Collect
1.1 Personal Data You Provide
Account & Purchase Data: Name, email address, billing information, and other registration details necessary to fulfill purchases.
Support & Feedback: Any information you submit when requesting support, posting comments, or completing feedback forms.
1.2 Custom GPT Session Inputs
Session Prompts & Uploads: Text prompts, files, or other inputs you provide via your Custom GPT link. We process these inputs only to generate AI responses and do not retain them after the session ends.
To enhance your data privacy, EXOPS AI has disabled the “Improve model for everyone” setting in our OpenAI-powered infrastructure. This means that any inputs you provide-text prompts, file uploads, or interactions-are not used to train or improve OpenAI’s models.
1.3 Device & Usage Information (“Device Information”)
Automatically Collected: Browser type, IP address, time zone, and site interactions (pages viewed, features used).
Required Cookies & Functional Data: Session identifiers and other cookies necessary for site security and core functionality—always active and do not require consent.
Optional Cookies & Analytics: Usage metrics and marketing tags. You may accept or decline these via your browser settings; disabling them may impact features.
2. How We Use Your Information
Service Delivery: Process session inputs to generate GPT responses and fulfill purchase agreements.
Security & Abuse Prevention: Detect and prevent fraud, unauthorized access, and other abuses.
Customer Communication: Send transactional emails (receipts, updates) and important notices (e.g., changes to Terms).
Analytics & Marketing: When you consent to optional cookies, we use anonymized data to improve the site, deliver personalized content, and analyze campaigns.
3. Legal Basis for Processing
Contractual Necessity: To provide the Services you purchase.
Legitimate Interests: Site security, fraud prevention, and product improvement.
Consent: For optional cookies and marketing communications you expressly opt into.
4. Data Retention
Account & Purchase Records: Retained for billing, tax, and legal compliance.
Session Inputs: Purged immediately from EXOPS AI L.L.C.’s systems after generating your GPT response; however, OpenAI may retain raw API request/response logs for up to 30 days (per their retention policy) for security and abuse monitoring, and longer if you choose to share data to improve model performance.
Analytics Data: Stored in aggregated, anonymized form for up to 24 months.
5. Disclosure of Your Information
Service Providers: Payment processors, hosting providers, email services—only to perform services on our behalf.
Legal Requirements: When required by law or to protect rights, safety, or investigate fraud.
Business Transfers: In the event of a merger or sale, your data may be transferred under this Policy.
6. Third-Party Links & Dependencies
OpenAI GPT-4 API: Our GPTs depend on OpenAI’s API; we are not responsible for their data practices or platform changes.
External Websites: We may link to third-party sites; we are not liable for their privacy practices. Always review their policies.
7. Security
We employ administrative, technical, and physical safeguards (encryption in transit and at rest, access controls, periodic audits) to protect your data. However, no system is entirely risk-free.
8. Children’s Privacy
Our Services are not intended for individuals under 16. We do not knowingly collect personal data from minors. If you believe we have, please contact us for prompt deletion.
9. Your Rights
If you are a European resident, you have the right to:
Be informed, access, rectify, erase, restrict processing, data portability, object, and rights regarding automated decision-making.
To exercise these rights, contact us at info@exopsai.io
10. Changes to This Policy
We may update this Privacy Policy as our Services evolve or laws change. We will revise the “Last Updated” date and post the new Policy on our site. Continued use after changes signifies acceptance.
11. Contact Information
For questions, requests, or to exercise your rights, please contact:
EXOPS AI L.L.C.
11500 Farm to Market Rd W, Suite 112
Houston, Texas 77065
USA
Email: info@exopsai.io
Phone: +1 (833) 396-7724