Frequently asked questions
General & Platform Questions
Q1: What is EXOPS AI’s GPT Store?
Our GPT Store is a curated marketplace of industry-focused AI assistants—built on OpenAI’s GPT-4—that you access via a unique link delivered in your digital download post-purchase.
Q2: How do Custom GPTs differ from traditional software?
Instead of rigid menus and modules, Custom GPTs interact conversationally—ask a question or upload data, and they’ll provide guidance, calculations, or feedback. No coding or manual workflow setup required.
Q3: What industries and use cases are covered?
We serve energy (onshore/offshore drilling, subsea systems), manufacturing, logistics, education, HR, legal, productivity, and more. Each GPT is tuned to its domain—whether you need a “Digital Twin Simulator,” “Compliance Navigator,” or “Resume Coach”.
Purchase, Access & Refund
Q4: How do I access my Custom GPT?
After completing your one-time purchase, you’ll receive a digital download containing a link to your Custom GPT. Click the link and start using it immediately.
Q5: What is the 24-Hour Evaluation Window?
From the moment you complete your purchase, you have 24 hours of full access to test every feature. Use this window to confirm it meets your requirements.
Q6: What is your refund policy?
If you’re not satisfied within the 24-hour evaluation window—and you’ve stayed within normal testing usage—email info@exopsai.io for a full refund. No questions asked.
Trial, Pricing & ROI
Q7: Why a one-time purchase instead of a subscription?
We believe in transparent pricing. A single payment grants lifetime access plus all future updates—no renewals or hidden fees. Most users recoup their cost within hours or days through time and error-avoidance benefits.
Q8: Where can I find ROI details?
On each GPT’s page you’ll see a concise ROI Discussion:
Time Saved: Hours saved × your internal cost rate
Cost Avoided: Fees, fines, or delays prevented
ROI Realization: e.g., “on first audit,” “in first well design cycle” .
Site Functionality & Data
Q9: How do you use cookies?
We use:
Required Cookies: Essential for site functionality (always active).
Optional Cookies: Used for analytics and marketing; you can accept or decline these—disabling some may affect your experience.
See our Privacy Policy for full details .
Q10: Is my data secure and private?
We process only the inputs you provide during each session to generate responses. We do not store or share your proprietary data beyond what’s necessary to deliver the Services. Full details in our Privacy Policy.
Q11: Will my data be used to train OpenAI’s model?
No. EXOPS AI L.L.C. has explicitly disabled OpenAI’s “Improve the model for everyone” setting. This ensures that your session inputs are not shared or used to train any AI models, providing enhanced privacy and data protection.
Performance & Platform Dependency
Q12: Do you guarantee specific outcomes or ROI?
All GPTs are delivered “as-is” to help save time and reduce errors, but EXOPS AI L.L.C. makes no express warranty of specific results or ROI. Actual outcomes depend on your inputs and context (see Performance Disclaimer in our Terms).
Q13: What if OpenAI changes the API or platform?
Custom GPTs rely on OpenAI’s GPT-4 API. EXOPS AI L.L.C. is not responsible for API downtime, pricing changes, policy updates, or technical issues on OpenAI’s side.
Compliance, Linking & Content
Q14: Do you comply with OpenAI’s policies?
Yes. All GPTs run under our OpenAI Business-terms license and adhere to Usage, Sharing & Publication policies, with proper attribution: “Built on OpenAI’s GPT-4 architecture”.
Q15: Can I link to your content or share outputs?
Our Hyperlinking Policy permits non-deceptive links to our homepage, product pages, or blog—so long as you don’t imply endorsement or use our logos without permission. EXOPS AI L.L.C. may withdraw linking rights at any time.
Q16: Can I post comments or feedback on your site?
Certain sections allow user comments. You must own the rights to your content, and it must not be defamatory, infringing, or unlawful. We may monitor, edit, or remove any user-generated content at our discretion.
Support & Contact
Q17: What support is available?
Every purchase includes email support. Email info@exopsai.io for assistance.
Q18: How do I get in touch?
EXOPS AI L.L.C.
11500 Farm to Market Rd W, Suite 112
Houston, Texas 77065
USA
Email: info@exopsai.io
Phone: +1 (833) 396-7724
Last Updated: June 11, 2025